Sylvette Y. Tankiang, Senior Partner and Head of the Special Projects Department of Villaraza & Angangco, delivered a presentation on "Safeguarding your Enterprise Through Client-Vendor Negotiation Techniques" at the 2006 APAC CONTACT CENTRE CONGRESS held at the EDSA Shangri-La, Manila, Philippines. The Congress was attended by experts and leading decision makers in the contact center/business process outsourcing industry.

Franchette M. Acosta, Senior Associate, and Elita Joy G. Pinga, Junior Associate, of our Firm also attended the Congress.